Put support on autopilot

Customer Support, under control.

BOTS + CHAT + SELF-SERVICE + CALL CENTER

Faster, accurate assistance for your customers & support agents

BOT+ helps save $30k in first WEEK! Annual savings estimated to reach OVER $5.5Million!!

Products that fit

Our platform works together to connect and makes sense of support from your customer to your agents.

QuickStart

Rapid support to handle the unexpected >

Academy

Self-Support with SmartSearch >

CareAssist

Assisted Agent Support >

BOT+

The most versatile chatbot available >

chime

Live agent chat & messaging >

Insights

Reports, Alerts, Monitoring, & Benchmarking

Solutions that save

When your support works smarter & not harder

Assisted Agent Guidance

Great Customer Service includes great Call Center Agents.

Patented AI/ML Technology

Our platform not only learns...it also trains and coaches.

Connecting Customer Service

No more repeating steps for your customers AND agents!

Device Agent

Interactive Device & Service Support

DeviceBits is delivering real savings with our digital self-service using proprietary AI techniques & the BOT+ approach to chatbots.

Creating happy customers for our happy customers

1.6 40 M
Happy Self-Supporters Every Day
271, 100
Pageviews Every Day
92 %
Average Digital Containment
23, 100
Call Deflections Every Day
$2.3 10 M
Average Monthly Savings
4.9 min
Avg Agent Call Times

Intelligent Platform = Smarter Control

Our platform is designed to guide users through a predictive, self-learning system where answers can be accessed quickly.  DeviceBits products benefit from machine learning algorithms, improving the customer service experience, drive sales, support accuracy, and customer retention.

Customer Self-Service

Customer Support

Academy

BOT+

CareAssist

Guided Path Resolutions

Support Predict

Agent Intent / BOT Training

Source of Truth Engineering Knowledge Repository

Digital Customer Service Products

Guided Self Support

Frictionless deployment enabling customers to self-service with a predictive, interactive experience. Providing a calculated & REcalculated turn-by-turn experience for your customer, ensuring optimal route to resolution.

Academy helps resolve a wide variety of customer issues ranging from the very basic Q&A to the more complex step-by-step by guiding them through interactive tutorials.

Assisted Agent Support

Give agents quick access to support knowledge center providing guided assistance that leads to higher customer service ratings. 

Also allows for seamless transition between self-service and agent assisted support.

Support Agent Training

Whether you are getting a new hire up to speed or training an entire team, our massive knowledge platform accelerates the maturation process. Our knowledge platform has been proven to increase agent on-boarding at a 25% faster rate.

Singular Source of Knowledge

SupportPredict

Intelligent Decision Support Platform

SupportPredict is an out-of-the-box AI platform leveraging more than 100 million real user behaviors and feedback. The cross-channel collection engine contains support data utilizing artificial intelligence (AI), machine learning algorithms, and predictive analytics, allowing DeviceBits to successfully enable your organization to make quick and impactful support decisions. All DeviceBits products are built to inject and obtain intelligence from the ever increasing knowledge base, allowing for infinite improvement. 

Singular Source of Knowledge

Intelligent Decision Support Platform

AI/ML Platform

SupportPredict

SupportPredict is an out-of-the-box AI platform leveraging more than 100 million real user behaviors and feedback. The cross-channel collection engine contains support data utilizing artificial intelligence (AI), machine learning algorithms, and predictive analytics, allowing DeviceBits to successfully enable your organization to make quick and impactful support decisions. All DeviceBits products are built to inject and obtain intelligence from the ever increasing knowledge base, allowing for infinite improvement.

The Support of Things

From Apple to ZTE, DeviceBits supports over 700 of today’s most popular devices… but we didn’t stop there.

Our knowledge-platform not only consists of hardware, software, and application level support, but more importantly, it is the first ever “blended” support network that allows customers to resolve non-brand specific issues.

The Support of Things

From Apple to ZTE, DeviceBits supports over 700 of today’s most popular devices… but we didn’t stop there.

Our knowledge-platform not only consists of hardware, software, and application level support, but more importantly, it is the first ever “blended” support network that allows customers to resolve non-brand specific issues.