BOTS + SELF-SERVICE + CALL CENTER

Today's customers connect digitally, does your customer service?

Deliver faster & more accurate answers to your customers & support staff with the DeviceBits Digital Customer Service Platform.

BOT+ saves client $30k in first WEEK! Annual savings estimated to reach OVER $5.5Million!!

Complete Digital Customer Service Solution

Digital Self-Service Starts at the Device

Supporting over 700 of today's most used devices, apps, & services.

BOT+ chatbot

Smarter Chatbots

Self Learning, Self Maintaining chatbots.

Connecting Customer Service

No more repeating steps for your customers AND agents!

Service Agent Guidance

Great Customer Service includes great Call Center Agents.

Patented AI/ML Technology

Our platform not only learns...it also trains and coaches.

Current Average Service Cost

BOT+ smartBOT

Customer Service Call

Live Service Chat

DeviceBits is delivering real savings with our digital self-service using proprietary AI techniques & the BOT+ approach to chatbots.

Creating happy customers for our happy customers

1.6 40 M
Happy Self-Supporters Every Day
271, 100
Pageviews Every Day
92 %
Average Digital Containment
23, 100
Call Deflections Every Day
$2.3 10 M
Average Monthly Savings
4.9 min
Avg Agent Call Times

Intelligent Customer Service Platform

Our platform is designed to guide users through a predictive, self-learning system where answers can be accessed quickly.  DeviceBits products benefit from machine learning algorithms, improving the customer service experience, drive sales, support accuracy, and customer retention.

Customer Self-Service

Customer Support

Academy

BOT+ chatbot
BOT+

CareAssist

Guided Path Resolutions

AI/ML Platform
SupportPredict

Agent Intent / BOT Training

Source of Truth Engineering Knowledge Repository

Digital Customer Service Products

Guided Self Support

Frictionless deployment enabling customers to self-service with a predictive, interactive experience. Providing a calculated & REcalculated turn-by-turn experience for your customer, ensuring optimal route to resolution.

Academy helps resolve a wide variety of customer issues ranging from the very basic Q&A to the more complex step-by-step by guiding them through interactive tutorials.

DeviceBits Footprints feature provides an industry first, tracked 360° view of the customer experience for users transitioning from self-serve (Academy) to agent assisted (CareAssist). Improving your customer’s experience by capturing and delivering to agents the entire support journey.

Footprints

Support Center Agent Assistant

Empower agents with an extensible knowledge portal providing predictive and guided paths that lead to higher customer service ratings. Also allows for seamless transition between self-service and agent assisted support.

Support Agent Training

Whether you are getting a new hire up to speed or training an entire team, our massive knowledge platform accelerates the maturation process. Our knowledge platform has been proven to increase agent on-boarding at a 25% faster rate.

Singular Source of Knowledge

SupportPredict

Intelligent Decision Support Platform

SupportPredict is an out-of-the-box AI platform leveraging more than 100 million real user behaviors and feedback. The cross-channel collection engine contains support data utilizing artificial intelligence (AI), machine learning algorithms, and predictive analytics, allowing DeviceBits to successfully enable your organization to make quick and impactful support decisions. All DeviceBits products are built to inject and obtain intelligence from the ever increasing knowledge base, allowing for infinite improvement. 

Singular Source of Knowledge

Intelligent Decision Support Platform

AI/ML Platform

SupportPredict

SupportPredict is an out-of-the-box AI platform leveraging more than 100 million real user behaviors and feedback. The cross-channel collection engine contains support data utilizing artificial intelligence (AI), machine learning algorithms, and predictive analytics, allowing DeviceBits to successfully enable your organization to make quick and impactful support decisions. All DeviceBits products are built to inject and obtain intelligence from the ever increasing knowledge base, allowing for infinite improvement.

The Support of Things

From Apple to ZTE, DeviceBits supports over 700 of today’s most popular devices… but we didn’t stop there.

Our knowledge-platform not only consists of hardware, software, and application level support, but more importantly, it is the first ever “blended” support network that allows customers to resolve non-brand specific issues.

The Support of Things

From Apple to ZTE, DeviceBits supports over 700 of today’s most popular devices… but we didn’t stop there.

Our knowledge-platform not only consists of hardware, software, and application level support, but more importantly, it is the first ever “blended” support network that allows customers to resolve non-brand specific issues.