Increasingly Successful Self-Service

Academy turns everyday support knowledge into predictive turn-by-turn guidance for your customers & agents.

Centralized Knowledge + Intelligence

Academy is an effective, self-learning knowledge center that uses AI to guide users through a mixed media support journey. Each Academy destination contains articles in a variety of consumable formats that are intelligently linked to creating the optimal path to resolution.

Create

Something missing? With Academy you can easily create & edit support articles to fill in any gaps ensuring complete turn-by-turn support.

Analize

Monitor & alert teams on the effectiveness of your Customer Support repository through search, feedback, and article utilization.

BOT+ chatbot

BOT Ready

BOT+ Academy turns your support knowledge center into a responsive digital support agent.

effectiveness scoring

Content Scoring

How effective is your content? Know immediately if an article is helpful or needs improvement. DeviceBits consumes and distributes articles to score and predict future efficiency. Using intent based search, related concepts and suggested paths, users accelerate their interactions with self-support articles. This leads to happier customers and shorter wait times.

This will take you to a live, working version of Academy with our BOT+ option

Academy is like having GPS for self-support. 

Device, App, Web, & Account Support

DeviceBits supports over 700 of the most popular devices, apps, & companies ranging from wireless, cell phones, tablets, routers, cable, etc...

Increasingly Successful

System self-learns which makes it increasing better at answering customer and agent questions.

GPS Like Guidance

Give your customers a self service destination that is self paces with rich, interactive content that is easy to use and provides solutions quickly and accurately.

Rich + Interactive Content

Allow your support team a quick solution for creating content that will help their customer and the rest of the support team.​

BOT+ chatbot

BOT+ Academy

BOT+ is easily plugged right into Academy for the most seamless transition from self-service to BOT service to customer service.

Are wait and call times negatively impacting your customer’s experience? Are you providing a self-support experience? What if you could measure and impact not only a customer’s experience but also your agents?

Academy + CareAssist

Academy with CareAssist puts your agents in the best position to succeed, and right in line with customers when they need it.

Footprints

DeviceBits introduced an industry first feature called provides an industry first, tracked 360° view of the customer experience for users transitioning from self-serve (Academy) to agent assisted (CareAssist). Improving your customer’s experience by capturing and delivering to agents the entire support journey.

Single Source of Intelligence

SupportPredict

Intelligent Decision Support Platform

SupportPredict is an out-of-the-box AI platform leveraging real user behaviors in a cross-channel collection engine containing more than 100 million user behaviors and feedback. Applying artificial intelligence (AI), machine learning algorithms, and predictive analytics, SupportPredict enables your organization to make measurable decisions. Our entire suite of products were built to feed and be fed by the ever increasing knowledge base, allowing for infinite improvement. 

Single Source of Intelligence

Intelligent Decision Support Platform

AI/ML Platform

SupportPredict

SupportPredict is an out-of-the-box AI platform leveraging real user behaviors in a cross-channel collection engine containing more than 100 million user behaviors and feedback. Applying artificial intelligence (AI), machine learning algorithms, and predictive analytics, SupportPredict enables your organization to make measurable decisions. Our entire suite of products were built to feed and be fed by the ever increasing knowledge base, allowing for infinite improvement.