Make every Agent a Special Agent
CareAssist is empowering call center agents to learn, assist, & contribute to a better customer service experience.
Mission Control for the Call Center
CareAssist provides features and insight not found anywhere else in the call center.
What if you could train and retain your customer support agents by getting them effective faster? Could you use agents to enable self-service and future article topic creation? How can Artificial Intelligence improve resolution rates and drive higher NPS scores?
Train
By using the same interface, develop engaging and interactive curriculums for on-boarding and continuing agent education.
BOT Ready
BOT+ CareAssist turns your support knowledge center into a responsive digital support agent for any agent.
Create
Something not right? Allow your agents who know the tricks to quickly create & edit support articles & help the entire team succeed.
Footprints
DeviceBits introduced an industry first feature called provides an industry first, tracked 360° view of the customer experience for users transitioning from self-serve (Academy) to agent assisted (CareAssist). Improving your customer’s experience by capturing and delivering to agents the entire support journey.
CareAssist isn’t every tool in box…just the one that gets jobs done.
CareAssist Dashboard
Each Support Agent has access to a customizable dashboard that allows them them engage support articles easily, learn about new topics, & get critical updates from leadership.
Trending Topics
Recent spike? Known outage? You can see most used topics here.
Favorites
Easily save frequent or favorite support articles
My Recent
Quickly see the most recent articles and topics
Bulletin
Engage with the entire team
DeviceBits has built an integrated platform to engineer your existing knowledge repositories, frictionlessly empowering your agents. By suggesting topics, articles and known paths to agents they can provide the best customer service possible without the manual curation or management of knowledge articles.
CareAssist + Academy
CareAssist gets agents up to speed quickly and keeps them informed. Together with Academy, they provide a continuously improving customer support system.
DeviceBits repositories provide simple text based responses while also giving agents an interactive experience to assist customers in resolving the most complex queries. All the while, learning how the articles are being used, rating effectiveness and refactoring future queries to reduce handle times, increase first call resolution and enable future automated responses in the dozens of BOT products available in the market.
BOT+ CareAssist
BOT+ CareAssist is like having a seasoned agent sitting at every desk, with every agent, all the time. So ask away!
Single Source of Intelligence
SupportPredict
Intelligent Decision Support Platform
SupportPredict is an out-of-the-box AI platform leveraging real user behaviors in a cross-channel collection engine containing more than 100 million user behaviors and feedback. Applying artificial intelligence (AI), machine learning algorithms, and predictive analytics, SupportPredict enables your organization to make measurable decisions. Our entire suite of products were built to feed and be fed by the ever increasing knowledge base, allowing for infinite improvement.
Single Source of Intelligence
Intelligent Decision Support Platform
SupportPredict
SupportPredict is an out-of-the-box AI platform leveraging real user behaviors in a cross-channel collection engine containing more than 100 million user behaviors and feedback. Applying artificial intelligence (AI), machine learning algorithms, and predictive analytics, SupportPredict enables your organization to make measurable decisions. Our entire suite of products were built to feed and be fed by the ever increasing knowledge base, allowing for infinite improvement.