Features Creating Great Customer Service Turning basic "hunt & click & call" support into an intelligent & integrated customer support operation. See How it Works System Features Guided Support Journeys Digital + Live Agents Chatbots Schedule Demo System Features Easy Deployment No heavy lifting for any support or IT team. Most deployments take days or weeks. Centralized Knowledgebase Centralize ALL of your support data to increase consistency, allow for better data analysis, and better AI Fully Integrated All DeviceBits products are built to integrate into our ecosystem. Increasing data utilization and support intelligence. Create Support Content Easily create, edit, and publish support content that can be instantly used and optimized. Analytics Reporting Analyze digital support content to make intelligent support decisions. Social Media Ready Plug in social media support interaction data from the most popular social media platforms. Find Out More Guided Support Journey GPS Like Guidance Provide customers a self support experience that is self paces with rich, interactive content that's easy to use and provides quick, accurate solutions. Rich + Interactive Content Engage in interactive FAQs, step-by-step guides, mixed-media tutorials, and videos. Journey Tracing Consumer self help journeys can be traced by support agents in an effort to pick up troubleshooting where user left off. Increasingly Successful System self-learns which makes it increasing better at answering customer and agent questions. Learn More Digital Agents Integrated Device Support DeviceBits supports over 700 of the most popular devices ranging from wireless phones, tablets, routers, cable boxes, etc... MyAccount Support Billing & account questions still a major impact to your overall customer support? App & Web Support App & Website specific support is critical for your customers. Software Support Need to provide customers guidance for your software? See Agent Demo Live Agents Agent Training Get new agents trained and on the phones quicker. Keep seasoned agents informed Dashboard Improve agent retention by giving them the knowledge and tools in an environment built to succeed. Trending Topics Recent spike? Known outage? You can see most used topics here. Mission BOTs Provide the knowledge quicker & easier to your agents. Chatbots Connected All DeviceBits products are built to integrate into our ecosystem. This increases data collection and improves support intelligence. Self-Learning Every customer support exchange increases the chatbot's conversational logic. Which leads to higher success during future exchanges. Self-Maintaining No need to pull resources off other projects to update chatbot conversations, BOT+ integrates into DeviceBits AI platform which shares a common knowledgebase. Learn More * Keep up with the "Latest Bits" by DeviceBits?