Reporting & Analytics

Shedding light on support analytics

Dashboard​

Flexible reporting portal showing user analytics across entire platform.​

Schedule

Automated reporting to fit your business strategies & initiatives.​

Scorecards​

Customizable Insights developed along side our Performance Analytics team.​

Project​

Ad Hoc reporting to help drive or conclude business initiatives​.

Dashboard

The illume dashboard is the first step in truly understanding your digital support data.

  • Overall Usage
  • Usage by Product, Service, or Article
  • Article Effectiveness
  • Agent Article Usage
  • Agent Article Feedback

Schedule

Daily, weekly, & monthly automated reporting to keep your team in the light.

  • Agent Utilization
  • Top Products Supported
  • Seasonal Reporting

Scorecard

Custom analytics from our Performance Insights experts.

  • Usage Trends
  • MoM | YoY Performance
  • Support Gaps
  • KPI Targets
  • Benchmarking

Project

Work with our team of experts to structure your support data

  • Device Retirement Report
  • Article Refresh Report
  • Covid 19 QuickStart