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Latest News

The BOT+ Strategy to Successful Chatbot Support

  DeviceBits White Paper The Path to the Customer Service Experience The BOT+ strategy and new survey showing where most brands still miss the mark with chatbots in customer service & support. Gain insight into…. Why BOT+ makes long term sense in support Where brands loose their customers in service journey Why online support is … READ MORE >>

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Improve your #CX with an extensible agent portal from #CareAssist and deliver support for many channels. https://t.co/B5AnPDfm1K

Excel in #SelfServiceAutomation with DeviceBits' #Academy. https://t.co/hARTRyDWx1

#SupportPredict gathers customer behaviors data to make decisions on logistical strategies and benchmarking! https://t.co/gfuq37udro

With #CareAssist, provide consistent enjoyable #CustomerService for the user throughout multiple channels! https://t.co/B5AnPDfm1K

#Academy, an intelligent #SelfService destination that creates natural cross-selling to drive sales engagement! https://t.co/hARTRyDWx1

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Press Releases

Press Release: New iOS 11 Support is here!

DEVICEBITS CUSTOMER SUPPORT TECHNOLOGIES TO AID IN APPLE’S IOS 11 DOWNLOADS DeviceBits Platform Helps Customer Service Agents with Consumer Support Queries COLUMBUS, Ohio – September 19, 2017 – DeviceBits, a leading artificial intelligence (AI) software company is all too familiar with iOS releases and the hoards of questions and issues that surround a major release … READ MORE >>

Press Release: Note 8 Launch

DEVICEBITS ANNOUNCES ACADEMY & CAREASSIST SELF-SUPPORT INITIATIVES TO HELP CUSTOMER SERVICE AND SALES AGENTS WITH GALAXY NOTE 8 LAUNCH DeviceBits provides interactive 360° look at the new Samsung Galaxy Note 8 before it officially launches COLUMBUS, Ohio – September 8, 2017 – DeviceBits, a leading artificial intelligence (AI) software company is reshaping customer service with … READ MORE >>

Press Release: Nex-Tech Wireless + DeviceBits

DEVICEBITS ACADEMY TAPPED TO HOST SELF-SUPPORT CUSTOMER SERVICE MATERIALS FOR NEX-TECH WIRELESS CUSTOMERS COLUMBUS, Ohio – July 19, 2017 –  DeviceBits, a leading artificial intelligence (AI) software company that offers predictive, self-learning platforms that help companies adopt self-service customer support materials, announced today its Academy offering will host digital self-support materials for customers of Nex-Tech … READ MORE >>

Press Release: DeviceBits Ramps up GTA Self-Support

GTA TAPS DEVICEBITS TO PROVIDE DIGITAL SELF-SERVICE FOR ITS QUAD PLAY OFFERINGS Online Academy of Self-Support Materials Benefits GTA’s Customers in Telephone, Digital TV, Internet, Wireless COLUMBUS, Ohio – July 12, 2017 – DeviceBits, a leading artificial intelligence (AI) software company that offers predictive, self-learning platforms that help companies adopt self-service customer support materials, announced … READ MORE >>

Press Release: May 30, 2017

LATEST SURVEY & WHITE PAPER ON CUSTOMER EXPERIENCE SHOWS HOW OMNI-CHANNEL STRATEGIES STILL HAVEN’T REACHED THE CUSTOMER SERVICE DEPARTMENT DeviceBits White Paper Addresses the Disconnect Between Brands & Consumers COLUMBUS, Ohio – May 30, 2017 – DeviceBits, a leading software company that offers innovative, mobile-enabled platforms that help companies adopt self-service customer support materials, unveiled … READ MORE >>

Articles

A New Look at Customer Care: Hybrid Customer Service

“How may we assist you?” Customer service is the leading connection between a business and its customers. Providing positive experiences for customers increases the chances of receiving that customer’s ongoing business, thus providing a positive reputation for a brand. There are instances, however, when a service isn’t what a customer hoped it would be. Poor … READ MORE >>

Contact Center Solutions Week in Review: Aspect, Avtext, DeviceBits, Virtual Hold Technology

This week in Contact Center Solutions we learned about a new acquisition, omnichannel in retail, the wide-ranging impacts of and inputs to customer experience, and the benefits of multi-channel callback via the cloud. Customer interaction management solutions provider Avtex this week announced it has purchased Integrated Access Solutions. The latter company specializes in customized contact … READ MORE >>

Omnichannel Is About Customer Support, Not Sales Alone

With customer demands on the rise, competition fierce and social media prepared to excoriate any company that offers a lousy customer experience, most companies have up-to-date omnichannel customer engagement strategies in place…right? While this would certainly be the case in a perfect world, the reality is that few companies are capable of offering textbook customer … READ MORE >>

Latest Survey & White Paper On Customer Experience Shows How Omni-Channel Strategies Still Haven’t Reached The Customer Service Department

COLUMBUS, Ohio – May 31, 2017 – DeviceBits, a leading software company that offers innovative, mobile-enabled platforms that help companies adopt self-service customer support materials, unveiled its latest white paper: “Why Today’s Omni-Channel Strategies See a Disconnect Between Brands and Consumers.” Click here to access the white paper. The white paper discusses how today’s omni-channel … READ MORE >>

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