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DEVICEBITS LAUNCHED THEIR ARTIFICIAL INTELLIGENCE CUSTOMER SERVICE PLATFORM FOR UNION WIRELESS CUSTOMERS

Customer Support Automation Positions Union Wireless at the Forefront of the Wireless Industry for Support Experience COLUMBUS, Ohio – December 8th, 2017 – DeviceBits, a leading artificial intelligence (AI) software company, announced today it has signed an agreement where it will provide its Academy and CareAssist + Footprints platform to enhance the customer support solutions … READ MORE >>

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Enabling customer #SelfSupport destinations can be rough, but our #Academy makes it easy! Learn more here! https://t.co/hARTRyDWx1

Have you read our whitepaper on #SelfSupportAutomation yet? Have a free copy emailed directly to you today! https://t.co/caR4aadLli

#SupportPredict introduces its Pattern Planner. Build #CustomerService campaigns based on known seasonal data! https://t.co/gfuq37udro

#SupportPredict introduces its Pattern Planner. Build #CustomerService campaigns based on known seasonal data! https://t.co/gfuq37udro

Excel in #SelfServiceAutomation with DeviceBits' #Academy. https://t.co/hARTRyDWx1

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Press Releases

DEVICEBITS LAUNCHED THEIR ARTIFICIAL INTELLIGENCE CUSTOMER SERVICE PLATFORM FOR UNION WIRELESS CUSTOMERS

Customer Support Automation Positions Union Wireless at the Forefront of the Wireless Industry for Support Experience COLUMBUS, Ohio – December 8th, 2017 – DeviceBits, a leading artificial intelligence (AI) software company, announced today it has signed an agreement where it will provide its Academy and CareAssist + Footprints platform to enhance the customer support solutions … READ MORE >>

DEVICEBITS BOT+ TURNS A CHATBOT PILOT INTO A STRATEGY SHIFT FOR MAJOR NORTH AMERICAN TELECOM COMPANY

Chatbots in Customer Support Puts DeviceBits at the Table of a Much Bigger Decision COLUMBUS, Ohio – December 7th, 2017 – DeviceBits, a leading artificial intelligence (AI) software company, announced today it has signed a multi year agreement to provide its BOT+ Academy offering to help quickly reform the current self-support options for their telecom … READ MORE >>

Press Release: New iOS 11 Support is here!

DEVICEBITS CUSTOMER SUPPORT TECHNOLOGIES TO AID IN APPLE’S IOS 11 DOWNLOADS DeviceBits Platform Helps Customer Service Agents with Consumer Support Queries COLUMBUS, Ohio – September 19, 2017 – DeviceBits, a leading artificial intelligence (AI) software company is all too familiar with iOS releases and the hoards of questions and issues that surround a major release … READ MORE >>

Press Release: Note 8 Launch

DEVICEBITS ANNOUNCES ACADEMY & CAREASSIST SELF-SUPPORT INITIATIVES TO HELP CUSTOMER SERVICE AND SALES AGENTS WITH GALAXY NOTE 8 LAUNCH DeviceBits provides interactive 360° look at the new Samsung Galaxy Note 8 before it officially launches COLUMBUS, Ohio – September 8, 2017 – DeviceBits, a leading artificial intelligence (AI) software company is reshaping customer service with … READ MORE >>

Press Release: Nex-Tech Wireless + DeviceBits

DEVICEBITS ACADEMY TAPPED TO HOST SELF-SUPPORT CUSTOMER SERVICE MATERIALS FOR NEX-TECH WIRELESS CUSTOMERS COLUMBUS, Ohio – July 19, 2017 –  DeviceBits, a leading artificial intelligence (AI) software company that offers predictive, self-learning platforms that help companies adopt self-service customer support materials, announced today its Academy offering will host digital self-support materials for customers of Nex-Tech … READ MORE >>

Articles

A New Look at Customer Care: Hybrid Customer Service

“How may we assist you?” Customer service is the leading connection between a business and its customers. Providing positive experiences for customers increases the chances of receiving that customer’s ongoing business, thus providing a positive reputation for a brand. There are instances, however, when a service isn’t what a customer hoped it would be. Poor … READ MORE >>

Contact Center Solutions Week in Review: Aspect, Avtext, DeviceBits, Virtual Hold Technology

This week in Contact Center Solutions we learned about a new acquisition, omnichannel in retail, the wide-ranging impacts of and inputs to customer experience, and the benefits of multi-channel callback via the cloud. Customer interaction management solutions provider Avtex this week announced it has purchased Integrated Access Solutions. The latter company specializes in customized contact … READ MORE >>

Omnichannel Is About Customer Support, Not Sales Alone

With customer demands on the rise, competition fierce and social media prepared to excoriate any company that offers a lousy customer experience, most companies have up-to-date omnichannel customer engagement strategies in place…right? While this would certainly be the case in a perfect world, the reality is that few companies are capable of offering textbook customer … READ MORE >>

Latest Survey & White Paper On Customer Experience Shows How Omni-Channel Strategies Still Haven’t Reached The Customer Service Department

COLUMBUS, Ohio – May 31, 2017 – DeviceBits, a leading software company that offers innovative, mobile-enabled platforms that help companies adopt self-service customer support materials, unveiled its latest white paper: “Why Today’s Omni-Channel Strategies See a Disconnect Between Brands and Consumers.” Click here to access the white paper. The white paper discusses how today’s omni-channel … READ MORE >>

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