COLUMBUS, Ohio – July 12, 2017 – DeviceBits, a leading artificial intelligence (AI) software company that offers predictive, self-learning platforms that help companies adopt self-service customer support materials, announced today its Academy offering will host digital self-support materials for customers of GTA’s multiple offerings in cable, internet, phone and wireless services.
GTA is an innovative, full-service communications company dedicated to enhancing the lifestyles, productivity and future of Guam’s residents, businesses and government agencies. GTA will offer customers a destination that will include an enhanced self-service digital experience on their website and mobile devices. This experience will support all quad play services offered by GTA and guide customers with FAQ’s, guides, tutorials and videos that are intelligently linked to predict user journeys which will provide a positive customer experience. The digital self-support materials will be specifically focused on supporting GTA’s “Quad Play” of Phone, Digital TV, Internet, and Wireless equipment.
DeviceBits’ Academy offering uses AI and data science to adapt over time and create relationships across digital assets that will predict a client’s consumer behavior. This prediction leads to better outcomes including resolutions and consumer satisfaction.
“Customers in every part of the world today rely on communications for entertainment, education, commerce and staying in touch with family and friends,” said JC Ramey, CEO of DeviceBits. “Our AI-driven Academy of digital self-service materials will help ensure GTA’s customers receive the best and most consistent customer service experience for each of the GTA offerings.”
GTA provides complete communications services in Guam. These include local and long distance telephone service; wireless; DSL Internet access, advanced digital television, or IPTV; and carrier-class data circuits. The company also operates a data center in Guam for offering business data storage and managed wide-area networking. Based in Tamuning, Guam, GTA is privately owned and locally managed.
DeviceBits delivers any service provider, application developer, telecommunications company, consumer electronics manufacturer and Internet of Things (IoT) provider an AI powered software platform to enable consumer self-service and agent assisted destinations across all digital channels. Our mission is to change how customers buy and receive support for through AI and machine learning, leveraging the vast amount of data available in their knowledge based systems and online. With this approach, we can predict consumer behavior and adapt the customer service destinations. For more information visit www.DeviceBits.com.
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