Focused self-support for high volume general questions
Academy
Self-support web-based knowledge center
- Provide COVID-19 Quick Answers
- Deflect call volumes during this challenging time
- Assist with common Account Management needs
1-2 Days
⬆︎ Speed to proficiency & Agent accessibility
CareAssist+ chime
Intelligent Agent Assistance + Live Agent Chat & Messaging
- Scale Agents more efficiently
- Train Agents in a fraction of the time
- “Flatten the curve” of peak call times with asynchronous messaging
< 1 Week
Automate support efforts, transfer to Live Agent when needed
BOT+ chime
AI Powered chatbot with transfer functionality
- Automate customer requests
- Coverage for off hour support
- Deflect human-to-human interaction
+3 Weeks
Focused self-support for high volume general questions
Academy
Self-support web-based knowledge center
- Provide COVID-19 Quick Answers
- Deflect call volumes during this challenging time
- Assist with common Account Management needs
1-2 Days
⬆︎ Speed to proficiency & Agent accessibility
CareAssist+ chime
Intelligent Agent Assistance + Live Agent Messaging
- Scale Agents more efficiently
- Train Agents in a fraction of the time
- “Flatten the curve” of peak call times with asynchronous messaging
< 1 Week
Automate support efforts, transfer to Live Agent when needed
BOT+ chime
AI Powered chatbot with transfer functionality
- Automate customer requests
- Coverage for off hour support
- Deflect human-to-human interaction