QuickStart

Release the pressure of high demand support situations

Intelligently deploy rapid support for the unexpected

Focused self-support for high volume general questions

Academy

Self-support web-based knowledge center

  • Provide COVID-19 Quick Answers
  • Deflect call volumes during this challenging time
  • Assist with common Account Management needs

1-2 Days

⬆︎ Speed to proficiency & Agent accessibility

CareAssist+ chime

Intelligent Agent Assistance + Live Agent Chat & Messaging

  • Scale Agents more efficiently
  • Train Agents in a fraction of the time
  • “Flatten the curve” of peak call times with asynchronous messaging

< 1 Week

Automate support efforts, transfer to Live Agent when needed

BOT+ chime

AI Powered chatbot with transfer functionality

  • Automate customer requests
  • Coverage for off hour support
  • Deflect human-to-human interaction

+3 Weeks

Focused self-support for high volume general questions

Academy

Self-support web-based knowledge center

  • Provide COVID-19 Quick Answers
  • Deflect call volumes during this challenging time
  • Assist with common Account Management needs

1-2 Days

⬆︎ Speed to proficiency & Agent accessibility

CareAssist+ chime

Intelligent Agent Assistance + Live Agent Messaging

  • Scale Agents more efficiently
  • Train Agents in a fraction of the time
  • “Flatten the curve” of peak call times with asynchronous messaging

< 1 Week

Automate support efforts, transfer to Live Agent when needed

BOT+ chime

AI Powered chatbot with transfer functionality

  • Automate customer requests
  • Coverage for off hour support
  • Deflect human-to-human interaction

+3 Weeks

Interested in QuickStart Support?