DeviceBits Resource Library

Learn about how we are rebuilding customer service

WHITE PAPERS

White Papers

Omni-Channel Strategies

DeviceBits White Paper Why Today’s Omni-Channel Strategies See a Disconnect Between Brands & Consumers​ Exploring why there is a disconnect between brands and consumers; Why

Read More »
White Papers

Self Support Automation

DeviceBits White Paper Self-Support Automation: The New Strategy Powering Customer Service​ Enable your customers to Self-Support on the web and their mobile device through Interactive

Read More »
White Papers

Automated Customer Service

DeviceBits White Paper How Successful Brands Today Are Implementing The Right Automated Customer Service Strategy​ An in-depth look at the new automation strategies being used

Read More »

DATA SHEETS

Academy

Enable customers to self-serve with a predictive, interactive experience

CareAssist

Empower agents with an extensible knowledge portal providing predictive and guided paths

BOT+

Using AI/ML to create chatbots with real substance

SupportPredict

Gain insights by connecting A.I., machine learning and predictive customer journeys