DeviceBits Resource Library

Learn about how we are rebuilding customer service

White Papers

Omni-Channel Strategies

  DeviceBits White Paper Why Today’s Omni-Channel Strategies See a Disconnect Between Brands & Consumers Register to read more… Gain insight into…. The two key drivers of omni-channel that will shape your strategy going forward Why omni-channel strategies are more about customer experience than sales How to predict what the customer wants And more … […]

Self Support Automation

  DeviceBits White Paper Self-Support Automation: The New Strategy Powering Customer Service Register to read more… Gain valuable insight into: Forward-looking customer support trends Predicting customer needs Available software solutions And more … Register here to have the white paper immediately emailed to you. Want to learn more about DeviceBits self-support options? Request a Free […]

Automated Customer Service

  DeviceBits White Paper How Successful Brands Today Are Implementing The Right Automated Customer Service Strategy Register to read more… Gain insight into…. The three customer service strategies most brands misuse today How businesses can use artificial intelligence to improve customer satisfaction How to integrate artificial intelligence and self-support materials to meet the consumer preference […]

DATA SHEETS

Academy

Enable customers to self-serve with a predictive, interactive experience

CareAssist

Empower agents with an extensible knowledge portal providing predictive and guided paths

SupportPredict

Gain insights by connecting A.I., machine learning and predictive customer journeys

BOT+

Using AI/ML to create chatbots with real substance

VIDEOS

The DeviceBits Difference

Learn how DeviceBits' patented technology is fueling customer support