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DeviceBits Resource Library

Learn more about how we are rebuilding customer support

White Papers

The BOT+ Strategy to Successful Chatbot Support

  DeviceBits White Paper The Path to the Customer Service Experience The BOT+ strategy and new survey showing where most brands still miss the mark with chatbots in customer service & support. Gain insight into…. Why BOT+ makes long term sense in support Where brands loose their customers in service journey Why online support is … READ MORE >>

Omni-Channel Strategies

DeviceBits White Paper Why Today’s Omni-Channel Strategies See a Disconnect Between Brands & Consumers Register to read more… Gain insight into…. The two key drivers of omni-channel that will shape your strategy going forward Why omni-channel strategies are more about customer experience than sales How to predict what the customer wants And more … Register … READ MORE >>

Self-Support Automation

  DeviceBits White Paper Self-Support Automation: The New Strategy Powering Customer Service Register to read more… Gain valuable insight into: Forward-looking customer support trends Predicting customer needs Available software solutions And more … Register here to have the white paper immediately emailed to you. Want to learn more about DeviceBits self-support options? Request a Free … READ MORE >>

Automated Customer Service

DeviceBits White Paper How Successful Brands Today Are Implementing The Right Automated Customer Service Strategy Register to read more… Gain insight into…. The three customer service strategies most brands misuse today How businesses can use artificial intelligence to improve customer satisfaction How to integrate artificial intelligence and self-support materials to meet the consumer preference for … READ MORE >>

DATA SHEETS

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Academy

Enable customers to self-serve with a predictive, interactive experience

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CareAssist

Empower agents with an extensible knowledge portal providing predictive and guided paths

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SupportPredict

Gain insights by connecting A.I., machine learning and predictive customer journeys

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BOT+ (Coming Soon)

Creating chatbots with real substance

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