No need to pull resources off other projects to update chatbot conversations, BOT+ integrates into DeviceBits AI platform which shares a common knowledgebase.
Every customer support exchange increases the chatbot's conversational logic. Which leads to higher success during future exchanges.
Plug in social media support interaction data from the most popular social media platforms.
No heavy lifting for any support or IT team. Most deployments take days or weeks.
All DeviceBits products are built to integrate into our ecosystem. Increasing data utilization and support intelligence.
Designed to automate the heavy, manual, and ongoing lift required by today's chatbots deployments.
DeviceBits can help your organization increase NPS by helping tackle key support initiatives
Improve your omni-channel presence with DeviceBits customer support platform
If a customer has to pick up the phone, customer service is already declining.
Does your self support truly solve the issue or just prolong it? Give your customers a guided experience that is self paces, interactive, and relevant to their needs.
Customers feel empowered when they can solve their own problems. Providing them that easy win creates a more loyal customer
Get new agents trained and on the phones quicker. Keep seasoned agents informed
Improve Call Center KPI's by making your agents more accurate and efficient.
Improve agent retention by giving them the knowledge and tools in an environment built to succeed.
Provide the knowledge quicker & easier to your agents.
Develop specific BOTs targeted at mission critical support initiates