A smarter chatbot can be your best customer service resource
Self-Maintaining
No need to pull resources off other projects to update chatbot conversations, BOT+ integrates into DeviceBits AI platform which shares a common knowledgebase.
Self-Learning
Every customer support exchange increases the chatbot's conversational logic. Which leads to higher success during future exchanges.
Social Media Ready
Plug in social media support interaction data from the most popular social media platforms.
Easy Deployment
No heavy lifting for any support or IT team. Most deployments take days or weeks.
Why building a smarter chatbot is key
Fully Integrated
All DeviceBits products are built to integrate into our ecosystem. Increasing data utilization and support intelligence.
Scalable
Designed to automate the heavy, manual, and ongoing lift required by today's chatbots deployments.
Improve NPS
DeviceBits can help your organization increase NPS by helping tackle key support initiatives
Cost Effective
No need to pull resources off other projects to update chatbot conversations, BOT+ integrates into DeviceBits AI platform which shares a common knowledgebase.
Better Omni-Channel
Improve your omni-channel presence with DeviceBits customer support platform
Improve Digital Containment
If a customer has to pick up the phone, customer service is already declining.
More Effective Self Support
Does your self support truly solve the issue or just prolong it? Give your customers a guided experience that is self paces, interactive, and relevant to their needs.
Improve Customer Retention
Customers feel empowered when they can solve their own problems. Providing them that easy win creates a more loyal customer
Guided Agent Training
Get new agents trained and on the phones quicker. Keep seasoned agents informed
Call Center Efficiencies
Improve Call Center KPI's by making your agents more accurate and efficient.
Improves Agent Retention
Improve agent retention by giving them the knowledge and tools in an environment built to succeed.
Increases Agent Accuracy
Provide the knowledge quicker & easier to your agents.
Build Mission BOTs
Develop specific BOTs targeted at mission critical support initiates