Evolving an Industry

Great customer service is when everyone wins!

Create Great Customer Service

Improve NPS

DeviceBits can help your organization increase NPS by helping tackle key support initiatives

Lower Support Costs

DeviceBits products and services are key in helping lowering your company's overall support cost.

Combine Support Knowledge

Let DeviceBits combine and host all of your various silo'd support data.

Better Omni-Channel

Improve your omni-channel presence with DeviceBits customer support platform

Build Smarter Chatbots

Scalable

Designed to automate the heavy, manual, and ongoing lift required by today's chatbots deployments.

Low Maintenance

No need to pull resources off other projects to update chatbot conversations, BOT+ integrates into DeviceBits AI platform which shares a common knowledgebase.

Cost Effective

No need to pull resources off other projects to update chatbot conversations, BOT+ integrates into DeviceBits AI platform which shares a common knowledgebase.

Social Platform Ready

Every customer support exchange increases the chatbot's conversational logic. Which leads to higher success during future exchanges.

Effective Self Support

Does your self support truly solve the issue or just prolong it? Give your customers a guided experience that is self paces, interactive, and relevant to their needs.

Customer Retention

Customers feel empowered when they can solve their own problems. Providing them that easy win creates a more loyal customer

Digital Containment

If a customer has to pick up the phone, customer service is already declining.

Better Content Management

Allow your support team a quick solution for creating content that will help their customer and the rest of the support team.

Successful Digital Self Support

Improve Call Center Support

Guided Agent Training

Get new agents trained and on the phones quicker. Keep seasoned agents informed

Agent Contributed Content

Agents know what customers are asking and many know the answers. Allow that knowledge to transfer to the rest of the team

Increase Agent Accuracy

Provide the knowledge quicker & easier to your agents.

Call Center Efficiencies

Improve Call Center KPI's by making your agents more accurate and efficient.

Agent Retention

Improve agent retention by giving them the knowledge and tools in an environment built to succeed.

Supporting IoT - Support of Things

The Challenging Reality of Supporting IoT

From Apple to ZTE, and from banking apps to your smarthome…the philosophy behind the Support of Things is helping build an interconnected information and support network for the IoT (Internet of Things) Our knowledge-platform not only consists of hardware, software, and application level support, but more importantly, it is the first ever “blended” support network that allows customers to resolve non-brand specific issues.