Self Improving Self-Service
Turning basic "hunt & click & call" support into an intelligent & integrated customer support operation.
Successful Self Support
Lower Support Costs
DeviceBits products and services are key in helping lowering your company's overall support cost.
Better Omni-Channel
Improve your omni-channel presence with DeviceBits customer support platform
Better Customer Retention
Customers feel empowered when they can solve their own problems. Providing them that easy win creates a more loyal customer
Improve NPS
DeviceBits can help your organization increase NPS by helping tackle key support initiatives
Creating Successful Digital Self Support
Digital Containment
If a customer has to pick up the phone, customer service is already declining.
Self Improving Self Support
Does your self support truly solve the issue or just prolong it? Give your customers a guided experience that is self paces, interactive, and relevant to their needs.
Self-Maintaining
No need to pull resources off other projects to update chatbot conversations, BOT+ integrates into DeviceBits AI platform which shares a common knowledgebase.
Connected
All DeviceBits products are built to integrate into our ecosystem. This increases data collection and improves support intelligence.
Self-Learning
Every customer support exchange increases the chatbot's conversational logic. Which leads to higher success during future exchanges.
Better Content Management
Allow your support team a quick solution for creating content that will help their customer and the rest of the support team.