Intelligent Decision Support Platform
What if you had knowledge about your customers that allowed you to make better decisions around customer service, logistical strategies, and product roadmaps? What if you could provide an online and improved agent experience to ensure more successful outcomes? What if you could automate a portion of your service requests with intent matching to known resolutions via BOTs or Intelligence Augmentation (IA)?
Support Predict is an out-of-the-box AI platform leveraging real user behaviors in a cross-channel collection engine containing more than 100 million user behaviors and feedback. Applying artificial intelligence (AI), machine learning algorithms, and predictive analytics, Support Predict enables your organization to make measureable decisions.
Providing immediate, data-driven experiences is just the beginning. You can further improve the quality of experience for this new approach by integrating your own data assets such as CRM, billing, knowledge repositories, warranty exchange, and more.
Net Promoter Score(NPS) is a well understood corporate metric identifying your customers as Detractors, Passives, and Promoters. DeviceBits’ predictive NPS trajectory modeling informs companies of unhappy, vulnerable, and loyal customers. Using this prediction, DeviceBits will create positive interventions that move your customers up the NPS scale.
Continually optimize the digital experience to match intent with resolution using Search, Question and Answer, and Feedback accelerating service interactions.
Guided Customer Journeys
Connecting and profiling customer service queries through related concepts, trending articles, and suggested paths.
Leverage open APIs to integrate to existing customer management software combining the knowledge repositories and gaining a comprehensive view of your customer.
Score & Ratings
Quantify and improve the effectiveness of your knowledge engineering linked to the user session which enhances the customer service journey.
Intelligent Customer Support Suite
Future proof your customer service with an increasingly intelligent agent assisted and self-service platform.
Frictionless deployment enabling customers to self-service with a predictive, interactive experience.
Gain valuable insights by connecting the power of artificial intelligence, machine learning and predictive customer journeys.
Empower agents with an extensible knowledge portal providing predictive and guided paths that lead to higher customer service ratings.